GENERAL
- No cancellation of orders once it has been confirmed, unless otherwise stated.
- Our working days are Monday to Friday, excluding public holidays.
- Email enquires will be attended within 1-2 working days.
DELIVERY
- Kindly ensure that the full and correct address is stated. Orders with incomplete/incorrect address may result in delayed delivery or may be returned back to us.
- Re-delivery fee will apply for returned parcels due to incorrect address.
- Orders will be shipped out within 1-3 working days unless otherwise stated.
BACKORDERS
- Estimated arrival time and updates on backorder status are stated under the individual items link and under "Backorder Update".
- No emails will be sent regarding backorder updates unless otherwise stated.
- If backorder has closed but still available for purchase, it means there are extra slots available and you can still place your order.
- We apologize that there may be delayed or cancelled backorders due to unforeseen circumstances (e.g. delayed shipment, lack of fabric, insufficient stocks). Please join only if you are comfortable with the wait
- Cancellation of orders for payment refund due to backorder delays are not applicable. However, you can opt for store credit refund with a validity of 3 months from date of issue.
- Order that consist of instock and backorder item(s) will only be shipped out together when backorder arrives. If you would like to receive your instock item(s) first, kindly opt for "split shipment" during checkout.
DISCOUNT CODES & STORE CREDITS
- Please ensure that you input the code before checking out if any. No refunds will be made for orders where discount codes are not entered at point of purchase.
- Discount codes may or may not come with an expiry date.
- Store credits are valid for 90 days from the date of issue, no refunds or extension are made for expired store credits.
- Store credits can only be used once and not applicable for another exchange/return.
- Store credits are strictly non-transferable.
INCORRECT/ DEFECTIVE ITEM
- For defective/incorrect item received, please email us at danityroses@hotmail.com within 3 working days upon receiving the item. Please indicate the item name, order number and attach a clear picture of the area of defect.
- Please ensure that item(s) returned are in brand new condition, unworn and unwashed with all tags intact and in its original state.
- With the above two criteria met, we will send out a new piece upon receiving the defective item.
- You are required to mail back the item(s) within 5 working days upon confirmation.
- If item is Out of stock, we will issue a refund or you may pick another item of the same price/top up if required. Do note that refund is not possible for duties, taxes or original shipping charges.
EXCHANGE AND RETURNS
- Returns and exchanges are only applicable on regular priced items. Sales items and accessories are non-returnable, non-refundable and non exchangeable.
- Request for exchange/ returns have to be done strictly within 7 working days from date of delivery. Please email us at danityroses@danityroses.com and we will assist you from there.
- All returned item(s) must be in its original condition, unwashed and unworn with the tag intact.
- For returns, store credits will be issued with a validity of 90 days. No payment refund will be made.
- Postage charges to and fro will be fully borne by customer.
- Please send out the item via a traceable mail within 3 working days once it has been accepted for return. Danity Roses will not be liable for any lost parcel.
- Strictly no exchanges/returns in store and self drop-offs at our warehouse
- Only one time exchange is allowed for all orders and is based on stock availability.
MEASUREMENTS/ REPRESENTATION
- Measurements stated may vary 0.5"-0.75" due to mass production.
- For printed items, placement of prints may differ for each prints.
- Colors shown may have slight variance on different electronic devices.
- Items with slight imperfections (e.g. loose thread) which do not affect the overall appearance of the item are not considered to be defective.
TERMS OF USE
Danity Roses reserves the right to amend any policy or Terms and Conditions at any time without prior notification. By shopping with us, you are deemed to have acknowledged, understood and agreed to the terms and conditions stated above. If you have any enquires, kindly email us at danityroses@danityroses.com.